Reference:
Davenport, T. and Short, J. (1990), ``The new industrial
engineering: information technology and
business
process redesign'', Sloan Management Review, Vol. 31 No. 4, pp. 11-27.
Grover, V., Jeong, S., Kettinger, W. and Teng, J. (1995), ``The
implementation of business process
reengineering'',
Journal of Management Information Systems, Vol. 12 No. 1, pp. 109-44
In this lecture, the BPR
methodologies have been introduced. It
is a set of guidelines that enable an analyst to derive ways for problem
solving. They are used as an enabler for
automation by using Information Technology and a tool for creating a major
change in business process.
BPR methodologies are divided into 5
stages and they are:
1.
Visioning
2.
Mobilization
3.
Process Redesign
4.
Implementation
5.
Monitoring and maintaining
Each phrase has a significant
contribution to the implementation of BPR.
Phrase 1: Visioning
It is the first phrase and it is the
most important phrase as it defines the objective and direction of the
business. It helps to identify the
current business problems and reveal the inefficiency of different processes. It considers the current problem from a wide
perspective, from internal to external.
For example, duplication of documentation and delay completion can be
the problem of internal. While
slow-response rate and dissatisfaction form customers can be external problem.
Phrase 2: Mobilization
After defining the ideal objective
of the business and discovered the current business problems, it is needed to
gather the team members and the top management in order to undergo the project.
Sufficient number of IT people is needed
to ensure more information for the redesign process and ensure the project can
corporate with IT infrastructure as planned.
Phrase 3: Process Redesign
It is the phrase to analyze the
existing “As-Is” process and select the best “To-Be” design. Through scoping, modeling, analysis, redesign
and integration, the process knowledge will be known and the advantages of the “As-Is”
model can be extracted and the problematic parts can be removed. As a result, the “To-Be” model can be
proposed after the analysis in the five aspects.
Phrase 4: Implementation
In this phrase, it is important to
ensure the IT infrastructure to meet the “To-Be” model requirement.
Phrase 5: Monitoring and Maintaining
In this phrase, it is mostly about
the monitoring work to see if the processes under the new redesign run well or
not. Some processes might be modified
slightly when it is necessary.
Importance
of the 5 phrases
BPR helps large businesses to integrate their fragmented
processes, reduce the switching cost between the departments and increase the
efficiency. The 5 phrases present an
important role to ensure the benefits come true.
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